Yes, once your order has been shipped, you will receive a tracking number via email that you can use to track your package.

All USA orders will be shipped via USPS.

Orders are typically processed and shipped within 1-2 business days. The shipping time typically takes 3-6 business days via USPS.

In order to provide a good shopping experience, we only support purchases in the United States and do not offer international shipping. International buyers please contact local distributors for purchases, or you can also inquire with our sales team at [sales@kubeyknife.com]. Thank you for your understanding.

If you receive a damaged or incorrect item, please contact us [service@kubeyknife.com] within 7 days of receiving your order to arrange for a return or exchange. Please refer to our website for our return policy.

If your package is lost or missing, please contact us at [service@kubeyknife.com] and we will work with the shipping carrier to locate your package or arrange for a replacement to be sent.

Our return policy allows for returns within 30 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you receive a damaged or defective product, please contact us [service@kubeyknife.com] immediately with photos of the product and packaging. We will work with you to resolve the issue promptly.

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refunds are typically processed within 5-7 business days after the returned item is received and inspected.

If you received the wrong item in your order, please contact our customer support team [service@kubeyknife.com] immediately. We will arrange for the correct item to be sent to you and provide a prepaid return label for the wrong item.

We accept payments via major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payment through PayPal.

Yes, our website is secured with SSL encryption to ensure that your credit card information is safe and protected during the payment process.

No, we do not store your credit card information. All payment transactions are processed through secure payment gateways, and your credit card details are not stored on our servers.

Upon successful payment, you will receive an order confirmation email with details of your purchase. If you encounter any issues with payment, please contact our customer support for assistance.

The lifetime warranty covers defects in materials and workmanship under normal use and proper care. This includes issues such as blade or handle breakage, manufacturing defects, and related concerns.

The warranty does not cover normal wear and tear, misuse, abuse, or damage caused by improper handling or maintenance. Additionally, modifications or alterations made to the product will void the warranty.

In the event of an issue covered by the warranty, customers can contact your customer service team at [service@kubeyknife.com] with their order number, a description of the issue, and clear photos showing the defect. Upon review, your team will work to promptly resolve the matter in accordance with the warranty policy.